• CONTACT US VIA EMAIL : contact us
• TOLL FREE: 1.800.742.9549
• FLORIDA OFFICE: (727) 524-1120
• FAX : (888) 722-2137

ECentralStores.com has done its best to make ordering as simple and quick as possible. Our flexible and inexpensive shipping policies have continually gained rave reviews from the online community.

Ordering Policies - Payment Options - Free Shipping

International Shipping - Returns / Refuns Policy - Shipping Policies

For your convenience, E-CentralStores.com offers the following easy ordering options:

1. You can place your order directly on the World Wide Web via our Super-Fast, Easy, and Secure Shopping Cart System. Simply click on the "Add to Cart " Button next to the product you select, your shopping cart will be automatically updated with the item you selected and the sales total. You can continue to shop at your convenience or proceed directly to checkout at any time simply by clicking the "checkout" button at the bottom of the cart. You can also adjust, add to, subtract from, or delete your order at any time in the full cart view page. Our Shopping Cart system uses double-layered encryption technology to insure that online ordering is completely secure and private. Online orders are immediately processed and shipped.

2. Please note all faxed orders will include a $10.00 Processing fee. You can mail your completed order along with payment by check (US Funds only please) to:

3. You can fax your credit card order to us at (888) 722-2137

Credit Cards and Debit Cards:

E-CentralStores.com gladly honors the following credit cards:

• Visa
• Mastercard
• American Express
• Discover

Debit Cards which carry the above credit card company logos are accepted.

Electronic Checks:

We can debit your account by supplying us with your account number and bank routing number. Your order will usually ship in 72 hours, which allows 48 hours for check clearing. The routing number is a 9 digit number, typically located in the bottom center of the check. The account number is located on the bottom right.

Checks drawn in US Funds:

In order to maintain our low prices, it's necessary for us to wait for checks to clear deposit before shipment--allow an extra 7 days. We apologize for any inconvenience this may cause.

Continental USA orders $69.00 and up are shipped by UPS within 24 - 48 hours from order, all orders will be received within 5 - 7 business days from order processing date. UPS does not deliver to PO Boxes or military APO or FPO addresses so if you require shipment to a PO Box or military APO or FPO address. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders received by phone before 2:00 pm Eastern Time the same day.

• For overnight, 2-day, or other shipping methods, please contact us for exact shipping dates. For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the US Postal Service.
• Excluding Foam and Custom Manufactured Products
  
  

We will ship products anywhere in the world! (See restrictions below). We will gladly accept and process your credit card or check drawn in US Funds through a US bank and made out to "E-CentralStores" If you have any questions regarding payment for international orders, please contact us

International Shipping Charges:

Shipping products internationally can be expensive depending on the weight and destination of the package. As an estimate, International Shipping charges are often roughly twice the rate of Domestic Shipping charges (though this of course varies). Packages sent to Canada or Mexico are often considerably less expensive than those sent overseas.

For a more exact estimate of your actual shipping charges, contact us with the product(s) you're interested in and your home address prior to placing your order.

International Shipping Restrictions:

1. We cannot be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

3. If for any reason the package is seized by Customs Officials, we will not issue you a refund.

4. You pay actual shipping charges based on the weight of the package plus a international processing fee. Shipping by air to most other countries can be very expensive. Shipping charges alone are frequently 50% to 100% of the total cost of the products. Prepayment is required. Payment must be by credit card, or personal check drawn on US bank.

5. You are responsible for any duties or taxes that may apply.

Order Cancellation :

If you need to cancel an order the same day it is placed please contact Customer Service via our online form or you can .. Cancellation of shipped orders will incur a 25% restocking charge for unopened merchandise, returned within 10 days of your receipt of shipment. Freight charges are not refundable. Product returns will not be accepted after 30 days.

Note : Refunds for dollar amounts over $50.00 USD will be issued but, for orders totaling under $50.00 USD a store coupon will be issued.
All claims for damaged, defective or inaccurate orders must be presented to eCentral Stores within 10 days.
To process you claim please send an email to orders@ecentralstores.com or call toll free 800.742.9549.

Damages: Do not open or remove the packaging**

eCentral Stores Inc. and our affiliated warehouses make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be reported to eCentral Stores Inc within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.

Returns:

Please, call us during our normal business hours for return authorization prior to returning any merchandise.

• Refunds will be completed, in 7 – 10 Business days.
• Merchandise must be returned in "sellable" condition in order to receive credit, which means un-opened and undamaged.
• Only unused fabric and or merchandise will qualify for credit, cut yardage or open merchandise will not be excepted.
• All fabric must be rolled, not folded.
• A credit less 15% - 25% restocking charge will be issued for unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
• Freight charges are not refundable.
• Product returns will not be accepted after 30 days.
• You as the customer are responsible for all shipping fees on returned shipments due to incorrect or incomplete ship to address.
• Our free shipping policy is only valid on orders that provide the correct and complete shipping address.

Defective Merchandise: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for defects.**

The defective merchandise must be reported within 10 days to eCentral Stores Inc. Upon notification we will issue a UPS call tag for the defective merchandise. Once we determine whether the fabric is defective a 15% - 25% order cancellation fee applies to canceled orders of defective product(s).

In Accurate Orders: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for accuracy ( For orders that are not cut to the yardage you ordered )**

eCentral Stores Inc. and our affiliated warehouses make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to eCentral Stores Inc within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for and exchange or additional replacement.

Back Orders:

Typically every item we sell is stocked. Although every attempt is made to maintain inventory of each product we sell, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. Additional shipping charges could be incurred for these partial shipments.

Domestic orders are shipped by UPS within 24 - 48 hours from order placement, all orders will be received within 5 - 7 business days from order processing date. UPS does not deliver to PO Boxes or military APO or FPO addresses so if you require shipment to a PO Box or military APO or FPO address. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders received by phone before 2:00 pm Eastern Standard Time the same day.

For overnight, 2-day, or other shipping methods, please call or e-mail us for exact shipping dates.

For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the US Postal Service.